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What You Agree To When You Use pojk

These terms set out the rules between you and pojk when you open an account, make a deposit through bKash, Nagad, or Rocket, and access the lobby.

Account EligibilityWallet Deposit RulesWithdrawal ConditionsAccount ConductJurisdiction Applies
pojk What You Agree To When You Use pojk
TERMS CONTACT PATHS

Reach Us About Your Account Terms

If any part of these terms is unclear, or you need to query a specific account action — a flagged transaction, a withdrawal hold, or an eligibility question — our support team handles those directly. You can reach us through live chat inside the lobby, by email, or through the account help section on mobile. Response times vary by channel; for urgent wallet holds, live chat is the quickest path.

Live Chat Available inside the lobby on mobile and desktop. Use this for urgent account or transaction queries — wallet holds and deposit mismatches get the fastest response here.
Email Support Send detailed queries, screenshots of transaction references, or account review requests to our support address listed in the account help section.
Account Help Section The in-app help section covers common terms questions — account limits, wallet verification steps, and what triggers a review — before you need to contact a person.
HOW WE HANDLE ACCOUNTS

Security and Conduct Standards We Keep

Account security at pojk rests on a few straightforward practices. We use encrypted connections for all account sessions and wallet transactions — your bKash, Nagad, or Rocket payment details are never stored on our servers after a transaction completes. Two-factor verification is available on account login and is something we encourage you to activate from your account settings. If you believe your account has been accessed without your permission, contact support immediately and we will lock the session from our side while the review runs.

Session Encryption Every account session runs over an encrypted connection. We do not log your wallet PIN or payment app credentials — only the transaction reference and confirmed amount reach our system.
Account Conduct Review Conduct reviews are triggered by irregular transaction patterns, not by routine play. You are notified when a review opens, and the outcome is communicated before any permanent action is taken.
Data Retention We retain account transaction records in line with standard financial record-keeping periods. You can request a summary of your account data by contacting support with your account details.
Terms Change Requests If you believe a terms change affects your account unfairly, submit a written query via email. We review those cases individually and respond with the specific clause and reasoning that applies.

Common Questions About pojk Terms

These are the account and policy questions we get asked most. If your question is not here, the account help section inside the lobby covers additional detail, or you can raise it with support directly.

Account eligibility depends on your local law and the regions pojk currently serves. You are responsible for confirming that accessing the service is permitted under the laws where you are located.

Check the transaction reference in your bKash app first. If the payment shows as sent but your balance has not updated, contact live chat with the reference number and we will trace it from our side.

No. Each person is permitted one account only. If duplicate accounts are detected, both may be suspended pending a review. Any balance held in a duplicate account is not automatically transferred.

Send a data request to support via email from the address registered on your account. We will pull the transaction summary and account activity log and return it within a reasonable timeframe.

Reviews are triggered by irregular transaction patterns or conduct that appears inconsistent with normal use. We notify you when one opens. Duration depends on the complexity of what needs to be checked.

We update the effective date at the top of this page whenever the terms change. Continued use of your account after a change means you accept the updated version — check back periodically.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.