Reference

How pojk Handles Your Personal Information

This Privacy Policy explains what data we collect when you use your pojk account, how we use it, and your rights around it.

Account data protectedbKash, Nagad, Rocket wallet contextYour rights, clearly listedBangladesh-eligible accounts
pojk How pojk Handles Your Personal Information
DATA HANDLING STANDARDS

How We Keep Your Account and Data Secure

Security on pojk runs at the account level and at the payment layer. Every session is protected with SSL encryption, and account logins require OTP verification sent to your registered mobile number before access is granted. Wallet transactions through bKash, Nagad, or Rocket are processed over encrypted connections, and we do not store your mobile banking PIN or wallet credentials on our servers at any point. Cookie use on pojk is limited to session management, preference storage, and basic analytics — we do not use cookies to build advertising profiles or share browsing data with ad networks.

SSL Encryption

All data between your device and pojk travels over SSL. Whether you are on mobile in Dhaka or on desktop, the connection is encrypted end to end before any account data moves.

OTP Login Verification

Every login triggers an OTP to your registered number. No one can access your account without that one-time code, even if your password is compromised elsewhere.

No Stored Wallet Credentials

Your bKash, Nagad, or Rocket PIN never touches our servers. Wallet authentication happens inside your own app — we receive only the payment confirmation that the transfer cleared.

Data Retention and Deletion

We keep your account data while your account is open and for the period required after closure. Once that window passes, data not needed for legal obligations is deleted on a scheduled cycle.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about this policy, want to access the data we hold on your account, or need to request a correction or deletion, our support team handles privacy requests directly. You can reach us through the channels below — include your registered account email and the nature of your request so we can route it to the right team without delay.

Email Support Send your privacy or data request to our support address. Include your account email and a clear description of what you need — access, correction, or deletion.
Live Chat Open the chat widget from your account dashboard. Our support team is available to take privacy queries and escalate them to the data team on your behalf.
Account Settings Some data requests — like updating your contact details or reviewing saved payment methods — can be handled directly inside your account settings without contacting support.

Common Questions About Your Privacy on pojk

These are the questions we get most often about how your data is handled on pojk. If your question is not covered here, contact support directly.

We collect your name, contact details, and the mobile wallet you link — bKash, Nagad, or Rocket. We also log device and session data automatically to protect your account from unauthorised access.

Only the data needed to process your specific transaction goes to your wallet provider. We do not share your full account profile; the payment processor sees only what is required to complete the transfer.

Contact support by email or live chat with your registered account email and state that you want a data access request. We will send you the information we hold within a reasonable timeframe.

Yes. You can request deletion through support. Where no legal obligation requires us to retain specific records, we will delete your data. Some transaction records may need to be kept for a defined period under applicable rules.

We use cookies for session management, login state, and basic analytics. You can disable non-essential cookies in your browser settings. Your ability to log in and use your account will not be affected.

Yes. Access to pojk and the data processing described in this policy depends on your local law and whether you are in an eligible region. If local law restricts certain processing, those restrictions apply to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.