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What You Agree to When You Use pojk

Access to pojk depends on your local law and the eligible regions we serve. These terms set out your rights, our responsibilities, and the conditions attached to your account — read them before you deposit via bKash, Nagad, or Rocket.

Jurisdiction-aware termsAccount holder rightsbKash, Nagad, Rocket coveredMobile access policyPolicy contact available
pojk What You Agree to When You Use pojk
DATA AND SECURITY

How We Protect Your Account and Data

Account security at pojk runs on SSL encryption across every page, including the cashier where your bKash, Nagad, and Rocket transactions are processed. We do not store full wallet PINs or authentication tokens — those stay on your mobile network. What we hold is the minimum needed to operate your account: your registered wallet number, transaction history, and session logs for fraud review.

Data Retention

We keep account records for as long as your account is active and for the period required after closure by applicable regulation. You can request a summary of held data through the Help Centre.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from the settings menu in your account.

Account Security

Login to pojk uses a one-time PIN sent to your registered mobile number. If you receive an OTP you did not request, change your login credentials immediately and contact support.

Data Requests

To request access to, correction of, or deletion of your personal data, submit a form through the Help Centre. We respond within the period required by the applicable data rules for your region.

CONTACT AND QUERIES

Reach Us About Legal or Policy Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a compliance concern, our support team handles policy queries directly. You can reach us through the channels below during available hours. Quote your registered bKash, Nagad, or Rocket number when you contact us so we can locate your account record without delay.

Live Chat Open the chat widget from any page on pojk. Policy questions go to the same team as account support — no separate queue, same response path.
Email Support Send detailed policy or data requests to our support address listed in the Help section of your account. Include your registered wallet number in the subject line.
Account Help Centre Your account dashboard has a Help section with policy documents, data request forms, and step-by-step guides for common legal and compliance questions.

Common Legal Questions From Our Account Holders

These are the questions we hear most often about terms, data, and account policy. If yours is not covered here, the Help Centre and live chat are both open.

Access depends on your local law and eligible region. We do not confirm legality for individual users — you are responsible for checking whether online gaming is permitted where you are before opening an account.

Your registered wallet number is stored to process deposits and withdrawals. We do not share it with third parties outside of what is needed to verify and complete your transactions.

Yes. Submit a data access request through the Help Centre in your account dashboard. We will provide a summary of the information we hold against your registered profile within the applicable response period.

Contact support via live chat or email to request account closure. Your remaining balance will be returned to your registered bKash, Nagad, or Rocket wallet after a standard account-verification check.

Raise a dispute through live chat or email support, quoting your registered wallet number and the relevant transaction reference. Our team reviews account decisions and responds with a written outcome.

We notify registered account holders before material term changes take effect. You will see a notice when you next log in. Continued use of your account after the notice period means you accept the updated conditions.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.